Terms and Conditions (T&C)

Welcome to www.hotstarcaviar.com

By using this website, you agree to the following terms and conditions. Please read them carefully before proceeding.

1. Country of Domicile

   
   “United Arab Emirates is our country of domicile,” and these Terms and Conditions are governed by and construed in accordance with the laws of the UAE.

2. Accepted Payment Methods and Currencies

   
   We accept payments via Visa and Master Card, Union Pay, Paypal and other payment gateways below. Transactions can be made in AED or other currencies as specified on the website.

3. Prohibited Transactions

   
   We will not trade with or provide any services to individuals or companies listed under OFAC sanctions or other sanctioned countries.

4. Minors

   
   Users under the age of 18 are not permitted to register on or use this website. Transactions made by minors will be invalid.

5. Transaction Records

   
   Cardholders should retain a copy of their transaction records, as well as any policies and rules provided by the merchant.

    

6. Account Responsibility

   
   Users are responsible for maintaining the confidentiality of their account information, including passwords. The merchant is not liable for any unauthorized access due to a user's failure to safeguard their login details.

Privacy Policy (PP)

1. Credit/Debit Card Information

   
   All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.

2. Third-Party Sharing

   
   The merchant will not pass any debit/credit card details to third parties, except as required by law or in the process of payment facilitation.
   
   

3. Data Privacy and Security
   
   
   We take reasonable measures to ensure the privacy and security of your data through various hardware and software methodologies. However, www.hotstarcaviar.com guarantee the complete security of information disclosed online.
   

4. Third-Party Links

   
   The merchant is not responsible for the privacy practices of external websites linked from www.hotstarcaviar.com . If you provide personal information to these third-party websites, their rules on data collection and usage may differ from ours.
   
   

5. Policy Updates
   
   
   Website policies and Terms & Conditions may be updated occasionally to meet regulatory requirements. Customers are encouraged to review these sections regularly. Changes will take effect on the day they are posted.

Delivery Policy – Products

1. Proof of Delivery
   
   Customers are required to retain the delivery receipt signed or confirmed by the registered customer.
   

2. Shipping Conditions
   
   Items will be shipped in accordance with the conditions outlined on the website. Delivery charges or free delivery options will be specified at checkout.
   

3. Delivery Times

   
   Delivery timelines will vary based on the destination, whether local or international. Estimated times will be provided during the order process.
   
   

Payment Confirmation – Services

1. Payment Confirmation Process
   
   Customers will receive payment confirmation via email, SMS, or postal mail, depending on the method selected at checkout. The confirmation will be sent within a reasonable time frame after the payment is completed.

Refund Policy

1. No Refund Policy
   

   Due to the perishable nature of food products, refunds are not available. This policy will be clearly communicated to customers before completing the purchase to prevent any potential disputes.

Cancellation Policy

1. No Cancellation Policy

   Due to the perishable nature of food products, cancellations are not available. This policy will be clearly communicated to customers before completing the purchase to prevent any potential disputes.

Cookies Policy

This Cookies Policy explains how Hot Star Trading Co LLC ("we," "us," or "our") uses cookies and similar technologies to recognize you when you visit our website, www,hotstarcaviar.com ("Website"). It explains what these technologies are, why we use them, and your rights to control their use.

By using our Website, you agree to the use of cookies as described in this policy.

What are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. Cookies help us to improve your browsing experience, by allowing the Website to remember your actions and preferences over a period of time.

There are two types of cookies:

• First-party cookies: These are set by us and only used by us.

• Third-party cookies: These are set by other websites who run content on our website.

How to Control Cookies

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by modifying the settings in your browser. Please note that disabling cookies may impact your experience on our Website, and some parts of the Website may become inaccessible

Updates to this Policy

We may update this Cookies Policy from time to time to reflect changes in our use of cookies, legal or regulatory requirements. Please revisit this page to stay informed about our use of cookies and related technologies.

By using www.hotstarcaviar.com , you agree to abide by the above terms and conditions. If you do not agree with any part of these terms, you should discontinue using the website.
Cookies Policy